CRM Software Development | CRM Software Development

CRM software

CRM Software Development

Customer relationship management or CRM software is a system that allows a business to maintain all customer records in one centralized location that is accessible to an entire organization. CRM software is essentially meant to address the needs of marketing, sales and customer service and support divisions within an organization and allow the three to share data on clients to improve sales and customer service.
crm web tool CRM Software Development

Advantages of our CRM software?

Our advanced Customer Relationship Management Program allows businesses to simply manage their clients, the value of customers and much more. Our developed CRM software is much more beneficial for sales and marketing team to improve the relationship with clients. CRM software developed by our technical team will run the entire business process, we believe that this is not only beneficial for a single business but also fit for all sizes of businesses.
Services we offer:

Reality Software specializes in custom software development and develops high quality customer relationship management software. Since it is possible that CRM software will run an entire business, we believe that this is not the place for “one size fits all” solutions and use individual approach in our work. The CRM software developed with us will have the following advantages:

Scalability – the ability to be used on a large scale, and to be reliably expanded to whatever scale is necessary.
Functionality – automates most needs of marketing, sales and support from prospect and client contact tools and opportunities management to billing history and bulk email solutions.
Security- data encryption to ensure customer privacy by protecting its information from being stolen or abused.
Usability- user-friendly interface.

Consulting & Customization

ScienceSoft offers platform consultancy and relies on the best Dynamics CRM practices to create unique industry-specific solutions:

Requirements clarification and SRS preparation
Customization of CRM entities and workflows
Data analysis in CRM: configuration of reports and dashboards
System deployment
Data migration from an old CRM

Component Development

We custom build extensions and add-ons to implement your company-specific activities:

.NET plug-in development (for example, a customizable service Email Scoop to automatically track emails)
Data integration using Web Services
Custom HTML web resource development
JavaScript web resource development

Testing Services

ScienceSoft offers end-to-end Dynamics CRM testing services for impeccable performance:

Functional testing
Manual & Automated testing
Performance testing
Usability testing

 CRM Software Development

Our specialists provide a full set of services to manage and support Microsoft Dynamics solutions:

Ongoing performance tuning
Change request processing
Bug fixing
24/7 Help desk services

Features of our CRM Solutions:

1- CRM software developed by us can track clients interests, requirements, and buying habits as they grow within the life cycles and marketing. Through this clients can know exact requirements.
2- A CRM system can track the day-to-day activities and habits of the clients, no matter what they looking for.
3- It can track the record and history of Purchase Orders, Invoices and sales orders.
4- CRM Software enables Cross selling or Up selling through complete data.
5- CRM system systematically tracks the clients communication, problems and solutions.
6- It helps to produce sales forecasts based on clients Feedback and Communication.
7- CRM Programs developed by our team can easily identifies the target audience for products and services, based on their past records of buying or purchase.
8- It can help the organization bridge the gaps between customers and support team.



Why infowebtech CRM?

According to Gartner analysis of Sales Force Automation systems, Microsoft Dynamics CRM has long been among leaders alongside, Oracle, SAP and SugarCRM. Our Microsoft partnership status and expertise allow us to make the most out of this platform and here are the reasons that put it above competitors:

Rich functionality with many out-of-the-box features speeds up the delivery.
Scalability helps to virtualize any relationship & process to efficiently handle millions of clients.
Meaningful analytics with real-time tracking of KPIs is accessible through CRM reporting tools such as dashboards and charts.
Dynamics CRM natively integrates with other Microsoft software, e.g. Outlook, as well as unites and processes data from a variety of sources.
Familiar and intuitive interface means quick on-boarding of new users and early acceptance of the system.

How many clients can your CRM handle?

We have handled Microsoft Dynamics CRM projects of different complexity with the most outstanding example being loyalty extensions for a media Customer with 1,300 employees, 14 offices across the country and over 5.5 mln subscribers.

Will the software be reliable enough?

We have been developing custom applications for over 26 years and reverently adhere to careful planning: all the way from requirements gathering to design and implementation, we perform thorough testing and revisions to ensure that your application runs like clockwork.

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